You can order as far in advance as you like – even months prior to your departure. We will ship your rental at the appropriate date in order for you to receive it prior to your departure. Rentals are shipped ground or express service and will arrive 2 or more business days prior to your set departure date.

The SIM card does allow you to call anywhere within the EU from within the EU. However, if you want to call to the US, Canada or anywhere outside the EU, you will need to use an app that allows you to dial. Skype, WhatsApp, Facetime are a few but we recommend Talkatone as it is free to use and works well.

The applicable rental period fee for the duration of your rental period.

Taxes are applicable only if you are in California.

Round-trip shipping and handling fee.

If you log on with your Apple ID, all of your apps will automatically load. Please make sure that the apps you want to download are compatible with the version of the phone you rent. Please make sure to delete your account before returning the phone – otherwise we will have all your contact information, photos, emails and other sensitive information.

If you order at least 2 weeks in advance, round-trip Ground shipping is only $12.88. If you are leaving soon, we offer round-trip 2-day Express for $29.96, or Overnight Express for $39.96. Rentals will arrive 2 business days prior to your set departure date.

You can order up to one business day prior to your departure as long as you call in before to 1:30pm Pacific Time. Exceptions can be made on a limited basis, even if you are leaving early in the morning – we can

Yes it does, but it’s always best to test the battery and charge phone before your departure.

Yes, you will receive an international charger and relevant plug adapters, so you can charge the phone in the U.S. or at your destination.

Round trip shipping is included in your shipping fee. You will be provided with a return package (Canadian rental customers click here)

If your rental has not shipped, you will only be charged a 5% reserve fee. If your rental has been sent out, you are responsible for the one week rental fee plus the shipping fee.

Unless you are roaming outside of the country or countries for which your service is offered, the rates are fixed according to our posted rate chart and coverage areas. All rental customers are subject to our Terms & Conditions.

That depends on the international long distance rates charged by their Long Distance Company or international calling card. We recommend using a app.

Yes, rental insurance is available for $19.50 as an add-on once you add your item to the cart. See what is covered here.